Being perceived positively can affect the outcome of any personal interaction to your advantage, including sales situations, negotiations, management functions, and career advancement.

What is Etiquette? In a nutshell, it is an unwritten code of behaviors designed to ease social interactions in both our personal and business lives. Learning and mastering the rules of etiquette will help you build confidence, engage with others, and progress professionally.

For many, the word ‘etiquette’ has somewhat unfairly acquired old-fashioned connotations that hark back to when gentlemen wore hats and ladies kept their hands covered by white gloves. Nothing could be further from the truth. Etiquette is just as relevant today as it was in Victorian times – perhaps even more so, as we live in a world where technological globalization has seen our daily interactions transcend geographical boundaries and move beyond face-to-face communication.

Respect, kindness, and consideration sit at the very heart of modern etiquette, and these principles should inform our conduct and behavior at all times.


The goal of our program is to educate individuals on the benefits of business etiquette, dining etiquette, corporate protocol training, soft skills, civility, and international cross-cultural awareness in an ever-changing, highly competitive environment.

The Power of a Professional Advantage: Etiquette Training Sessions

Whether business professionals are interacting in the conference room, over lunch, or in a virtual setting, research shows that their success depends more heavily on “soft skills” rather than on technical or fact-based knowledge. You are repeatedly making a first–and often lasting–impression! But attending these events can be intimidating and even paralyzing for many professionals. In this business etiquette workshop, your team members will learn how to confidently present themselves, how to mingle, make small talk, and develop relationships more easily. They will “learn by doing” how to give a correct handshake, make proper introductions and how to give or receive a business card. They will learn body language do’s and don’t’s and how to handle hors d’oeuvres and drinks. Establishing and building networks takes practice. But in this fun and interactive business etiquette seminar, your team members will gain the confidence and skills to attend any business reception or networking social with ease. They will leave this session with steps, tips, and strategies to make a positive first and lasting impression at any type of business social and reflect on your company’s brand and image with excellence.

The Protocol School

Etiquette Etiquette Business Consulting Group offers you the power of stress-free positive interactions by teaching the following skills:

  • Introducing Yourself and Your Business Colleagues
  • Eye Contact
  • Making a Memorable Entrance
  • Poise & Presence
  • Soft Skills & Body Language Basics
  • Proper Response to Business Introductions
  • Breaking into an Existing Conversation
  • Remembering Names & Name Tags
  • Exchanging Business Cards
  • Mastering a Professional Handshake
  • Electronic Communication

Outclass the Competition Business Etiquette

Today, in the fiercely competitive business arenas, etiquette is simply another tool you need. While etiquette alone won’t get you anywhere, it will give you that extra edge that will make the difference between you and another person who is just as smart. Do you feel intimidated when entering a room and you don't know what to do or whom to mingle with? Have lack of confidence or not sure which hands to how your glass in when standing while talking? If you answered "yes" to these questions, then this is the class for you!

Outclass the Competition will empower you to present yourself with confidence and authority. Participants will become more confident as they learn about relationships in social settings.

Relationship-building is an integral part of business success, and this training builds confidence, poise, and finesse to business networking encounters by focusing on the following:

  • Workshop Highlights
  • How to prepare to attend social events
  • Appropriate business greetings
  • How to Enter and Work a Room
  • How to remember names
  • Interaction Intelligence
  • Being a Host/ Being a Guest
  • Appropriate Body Language
  • Conversations: Opening & Closing
  • Appropriate Conversational Topics
  • Do’s & Don’t

Who should attend? All levels of employees.

Outclass the Competition - One-Day Program. No lunch, Workbook included.

Our courses can be customized to meet your company's needs
Virtual classes are also available.

The Power Of Professional Presence

Professional presence is elusive, “you’ll know it when you see it” quality and frequently cited as an opportunity for development. To be successful, it is crucial to be able to connect with others in a meaningful way, while projecting confidence and integrity. The Power of Professional Presence uncovers your authentic leadership abilities and teaches you how to use presence to communicate, influence, and inspire—ensuring others see this quality when they interact with you.

Your image is a powerful, non-verbal tool for presenting yourself as a polished professional in any industry. Understanding the appropriate use of accessories, colors, and standards of business dress code will allow you to project confidence before any verbal communications begin.


This training seminar officers the following:

  • The Power of your image
  • The definition of being well-dressed
  • The appropriate use of colors and accessories
  • Tips and tricks for a successful business image

Who should attend? Any employee who attends business receptions, conferences, chamber functions or represents your company in any type of meet-and-mingle event.

One and a half-hour seminar session, workbook included. Online training is available.



Beyond the essential communications and etiquette training, we also provide more in-depth training on additional business communication topics. How to Succeed in the International Arena, and a range of other topics to give you the advantage edge to succeed in the business world both national and international. From email etiquette to preparing college/ university students for global careers, you’ll gain deeper insights to feel more comfortable engaging with professionals outside the conference room.

Who should attend?  Who should attend? Employees at any level of position who anticipate traveling abroad for business and/or entertaining international business guests in the United States.

  • Any college student, especially upperclassmen and graduate students, will reap the benefits of this session.
  • Employees and managers in all levels of an organization.
  • All levels of employees.

Session Length:  Who should attend? Employees at any level of position who anticipate traveling abroad for business and/or entertaining international business guests in the United States.


General: Up to 24 participants.


Group Training: Workbooks included in the fee; sponsor pays for revenue, A/V, refreshments/meals. Contact us for a quote!