NAIL YOUR FIRST IMPRESSION
According to the Harvard Study of Communications, it only takes seven seconds for a person to make a first impression of a stranger. The study continues by saying that 38 percent of what makes up the first impression is how a person sounds, 7 percent is what the person says and 55 percent is how a person carries themselves. What you wear, how you introduce yourself, your body language and eye contact are just some of the factors that contribute to a stranger’s impression of you.
Appropriate etiquette and customer service skills are crucial for success. Following these guidelines, along with a set of personal business principals, are key to a profitable career.
Remember, you want your customer to seal the deal, not leave the deal. For example, If the customer have young children and they are running around the dealership, you don’t want to say get a hold of your kids; you will lose that customer because they will visit another dealership and the next sale representative might say, I understand kids because I love children. Showing compassion, especially to parents with children, shows the customer you care not just about making those sales but about them.
So remember “People don’t care how much you know until they know how much you care.”
Etiquette Etiquette
